Terms of service

TERMS OF SERVICE

Last Updated: 10/6/26

1. ABOUT US

This website is operated by Jacob Oliva Ceramics. Throughout these Terms, the words "we", "us" and "our" refer to Jacob Oliva Ceramics.

By visiting our website, browsing our products, or placing an order, you agree to be bound by these Terms of Service.

If you do not agree with these Terms, please do not use our website.

Business Details

Jacob Oliva Ceramics
Email: jacoboliviaceramics@gmail.com

2. ELIGIBILITY

By using this website and placing an order, you confirm that:

You are at least 18 years old, or have permission from a parent or guardian.
The information you provide is accurate and complete.
You are legally capable of entering into a binding contract.

3. PRODUCTS

All ceramic pieces sold by Jacob Oliva Ceramics are handmade.

Due to the handmade nature of our work, slight variations in:

colour
glaze finish
texture
dimensions
shape
pattern

are normal and should not be considered defects.

We make every effort to display products accurately. However, colours may vary depending on your screen settings and device.

All product descriptions, prices and availability are subject to change without notice.

We reserve the right to discontinue products at any time.

Unless otherwise stated, decorative pieces are intended for decorative use only. Functional tableware should be used in accordance with any care instructions provided.

4. ORDERS

When you place an order, you are making an offer to purchase a product.

After placing an order, you will receive an order confirmation email acknowledging receipt of your order. This does not mean your order has been accepted.

A contract between you and Jacob Oliva Ceramics is formed only when your order has been dispatched.

We reserve the right to refuse or cancel orders where:

Products are unavailable.
Pricing errors have occurred.
Fraudulent activity is suspected.
We are unable to obtain payment authorisation.

If an order is cancelled after payment has been taken, a full refund will be issued.

5. PRICING AND PAYMENT

All prices displayed on this website are in GBP (£).

Prices include VAT where applicable.

Shipping costs are calculated at checkout and shown before payment is completed.

We reserve the right to correct pricing errors and cancel orders affected by obvious pricing mistakes.

Payment must be received in full before goods are dispatched.

6. SHIPPING AND DELIVERY

We aim to dispatch orders within the timeframe stated on each product listing.

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by:

postal services
courier companies
customs processing
severe weather
strikes
events outside our reasonable control

Ownership of goods passes to you once payment has been received in full.

Risk in the goods passes to you when the goods are delivered to you or a person identified by you.

If your order arrives damaged, please contact us as soon as possible and, where practical, within 48 hours of delivery. This helps us investigate shipping damage quickly and does not affect your statutory rights.

7. INTERNATIONAL ORDERS

Customers outside the United Kingdom may be responsible for:

customs duties
import taxes
local handling fees
other charges imposed by their country

These charges are the responsibility of the customer and are not included in our prices unless explicitly stated.

8. YOUR RIGHT TO CANCEL (UK CONSUMERS)

If you are purchasing as a consumer, you have the right to cancel your order within 14 days of receiving your goods without giving a reason.

To exercise your right to cancel, you must notify us by email at:

jacoboliviaceramics@gmail.com

You must return the goods within 14 days of informing us of your decision to cancel.

Returned items must be:

unused
in their original condition
securely packaged

Unless the item is faulty or supplied incorrectly, you are responsible for return postage costs.

Refunds will be issued within 14 days of receiving the returned goods or receiving proof that they have been returned.

Exceptions

The right to cancel does not apply to:

custom-made items
personalised items
commissioned work created specifically for you

where permitted by law.

9. FAULTY OR DAMAGED ITEMS

Nothing in these Terms affects your rights under the Consumer Rights Act 2015.

If an item is faulty, damaged, or not as described, please contact us as soon as possible.

Where appropriate, we will offer:

a repair
a replacement
a refund

in accordance with your statutory rights.

We may request photographs or further information before resolving a claim.

10. CUSTOM ORDERS AND COMMISSIONS

Where we accept commissions or custom orders:

Full payment or a deposit may be required before work begins.
Design details must be agreed before production starts.
Handmade variations are part of the finished piece.
Deposits are generally non-refundable once work has commenced.
Custom and commissioned items cannot usually be cancelled or returned unless faulty.

Additional terms may be agreed in writing for specific commissions.

11. INTELLECTUAL PROPERTY

All content on this website, including:

photographs
product images
logos
artwork
text
graphics
designs

is owned by or licensed to Jacob Oliva Ceramics and is protected by intellectual property laws.

You may not copy, reproduce, distribute, modify or commercially exploit any content without our prior written permission.

12. USER CONTENT AND FEEDBACK

If you submit reviews, comments, photographs, feedback or other content to us, you grant us a non-exclusive, royalty-free licence to use, reproduce and display that content for marketing and business purposes.

You confirm that any content you submit:

is your own or you have permission to use it;
does not infringe third-party rights;
is not unlawful, defamatory or offensive.

We reserve the right to remove content at our discretion.

13. THIRD-PARTY SERVICES

This website may contain links to third-party websites or services.

We are not responsible for the content, policies or practices of third-party websites and recommend that you review their terms before using them.

14. WEBSITE USE

You agree not to:

use the website unlawfully;
attempt to gain unauthorised access to systems or data;
introduce viruses or malicious software;
interfere with website functionality;
copy or scrape website content without permission.

We may suspend access to users who breach these Terms.

15. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
breach of your statutory consumer rights;
any liability that cannot legally be excluded.

Subject to the above, our total liability for any claim arising from a purchase shall not exceed the amount paid for the relevant product.

We shall not be liable for indirect or consequential losses, including loss of profits, business opportunities or anticipated savings.

16. FORCE MAJEURE

We are not liable for delays or failures caused by events beyond our reasonable control, including:

natural disasters
severe weather
strikes
pandemics
transport disruptions
power failures
governmental actions

17. PRIVACY

Our collection and use of personal information is governed by our Privacy Policy.

By using this website, you acknowledge that you have read and understood our Privacy Policy.

18. CHANGES TO THESE TERMS

We may update these Terms from time to time.

The latest version will always be published on this page.

Any changes will apply only to future use of the website and future purchases unless otherwise required by law.

19. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any dispute arising from these Terms shall be subject to the jurisdiction of the courts of England and Wales.

If you are a consumer residing elsewhere in the United Kingdom, you may also have rights under the laws and courts of your place of residence.

20. CONTACT US

If you have any questions regarding these Terms, please contact: